Operations Tip
Point-of-Sale That Really Delivers!
Picture the perfect Friday night. Phones ringing, pizzas coming out of the oven, drivers on their way to make hungry customers happy. Is it a pretty picture in your restaurant, or is chaos the more common scenario?
If you've got problems delivering when it really counts, the right technology can help!
Speedy Orders
It all starts with speedy order taking that lets your employees answer more calls, more quickly. Phoenix POS helps make things snappy with some great time saving features:
- Caller ID automatically recognizes who's calling and quickly brings up the right record
- Last order recall lets you instantly order the same thing the customer had last time
- "Take it like you say it" ordering lets employees flow with the customers through the ordering process
- Smart coupons can automatically apply when appropriate, and are invalid when the wrong items have been ordered.
- Smart promise times let you tell the customer when their order will be ready
Dispatch Know-How
When you've got a huge list of deliveries to send out, efficiency is the key. Phoenix gives you visual cues to help make this an easy process. Color coding shows late orders and those that are about to be late, as well as late drivers. Sort by zone to group orders together, and easily recall and edit any ticket right from the dispatch screen.
Driver maps and door-to-door directions help your drivers get efficient. Just touch a button to get the details, and print if needed. Because we use on-line mapping resources, you never have to worry about map updates!
Tracking those Drivers
Keeping track of your deliveries can make for a crazy night if you don't have the technology to help. Phoenix has special security features that let you customize exactly how you want to manage the delivery process
For example, you choose who can assign and unassign deliveries, who can make drops, and how those drops are accounted for at the end of the night. You choose whether to settle tickets automatically or individually, recording each tender type and tip amount specifically. You choose how to charge the customer and how to pay the driver. Different drivers can even be paid differently.
With Phoenix, drivers are 100% accountable for their orders, and our quick and easy driver check-out process makes shift close a snap.
The Safety Factor
Delivery can be a risky business, but with the right tools in place you can minimize the threat. Recognizing your regular customers is the first step. Phoenix also allows you to prevent deliveries to particular addresses, if you've had problems with the customer in the past.
For drivers, you can control how often and how much is dropped, to make sure they don't go out on the road with too much cash on hand. Alerts for drivers out too long give you the heads up.
Delivering the Best
Delivery can be the make-or-break service that helps your operation succeed. Make sure you're doing it right with help from Phoenix POS!
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