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2009 User Conference Wrap-Up
"Loved it! This is a great way to let users get the most out of their investment and drive continuing improvement," commented one attendee on their post-conference survey. "We were quite pleased with the level of participation and input," said Duessa Holscher, FireFly's Development Manager. "This type of direct feedback and cooperation with our users is what contributes to the richness of our product's features." Conference attendees heard presentations on labor management, inventory features, system security and maintenance, e-mail marketing, new version features, and multi-store management features. One highlight of the event was a panel discussion with three of FireFly's preferred partners for online ordering–411eat.com, Brygid, and TakeOut Technologies. Attendees were able to ask questions about best practices for driving traffic and increasing ticket averages. Sponsors of the event, including American Clearinghouse, Ctuit, and Posiflex also gave presentations on their areas of expertise. User participation in software design and prioritizing new development was another outcome of this year's conference. Participants "voted" on software suggestions and contributed ideas for feature enhancements, such as additional manager alerts, access to key ares of the program via mobile browser, improved scheduling reports, and general user interface enhancements. Overall, the feedback from attendees was quite positive. "It was very informative and a great networking opportunity," commented one. The user conference is generally held every 18 months, with the next event planned tentatively for Fall 2010. Special thanks to our sponsors for making this event happen!
Platinum Sponsors:
Gold Sponsors:
Silver Sponsor:
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