"Phoenix Works Better than We Had Hoped!"

Stephano's Pizza, a large dine-in, takeout, and delivery store in Hillsboro, Ohio, switched its RapidFire® system for Phoenix POS from FireFly Technologies. Business consultant Jay Moore helped Stephano's install the Phoenix system. He was also on hand to help the restaurant re-install the system a month later in a new, 6,000 square-foot location.

"I helped Stephano's select Phoenix. The system seemed to be easy to use and had a flat training curve."

Easy Transitions

"Enough up-front work was done that the installation was organized, thought out, and the menus were ready. The transition from RapidFire was very easy.

"Initially, Stephano's had three Phoenix terminals. But then, a month after the initial install, the restaurant moved into a new, larger facility. A FireFly consultant and I re-installed the three terminals and added three new ones. We plugged the system in, and it worked immediately.

"Training and setting up the new store occurred quickly. When we re-opened the restaurant, Stephano's employees were ready to go. It worked out even better than we had hoped.

"The biggest testament to the Phoenix system is its ease of use. Stephano's trained 18 new employees on Phoenix in a week. For order taking, the system is almost self-training. And for ease of updating things and order taking, it's very slick."

Remote Access and other Management Tools

"Independent restaurant owners like to sit at home, pull out their PC, and check out their sales right away. Phoenix is great for that.

"Store managers or owners can use a Web browser in Phoenix to customize their operation: change menus, update pricing, or adjust printer controls."

A Consultant's Recommendation

"Phoenix works very, very well. The owners of Stephano's love it. I've recommended Phoenix to other pizza shops and am seeing a lot or interest in leaving RapidFire and moving to Phoenix. With the technology, support, and ease of use that Phoenix and FireFly provide, it's almost a no-brainer!"