"Phoenix POS Gives Us the Most Value for Our Money."

Surrounded by the Navajo Nation, Gallup, N.M., grows from 20,000 to 100,000 people on the weekends when it's trading time. Jennifer Dowling, administrator of Big Cheese Pizza, relies on the Phoenix™ Point-of-Sale system from FireFly Technologies to see their two restaurants through the busy times.

Phoenix works flawlessly for our dine-in customers," Jennifer says. "We have five stations–two for delivery, two for cashiering, and one manager's station. Those two cashier's stations can process 250 tickets a day during a busy weekend. And we have a high ticket average, so those orders are large. Phoenix is very reliable.

"Since we can process orders so quickly, Phoenix saves us time and money as well as enhances our customer service. Plus, the system is easy to use. We've even trained our kitchen staff to take orders, if needed."

Phoenix POS: A Better Value
"We switched our old DOS-based system in 2004 for Phoenix when we wanted to establish a complicated 2-for-1 pricing scheme. We were able to customize the Phoenix system to fit our needs.

"We own two different quick-service concepts in another state. The POS system for one of those concepts is used in 3,200 locations. But of all the POS systems I've used, Phoenix is the most user friendly and the most remote-accessible. The price for the quick-service POS is about DOUBLE that of Phoenix, but I get so much more with Phoenix."

Remote Access: The Virtual Manager
"I'm not in the stores every day, but with Phoenix's remote access feature, I can get critical payroll and sales information, reprint tickets, and watch the late delivery count from home or my office. In fact, I can enter deferred orders from schools remotely. Plus, Phoenix is our sole data source for payroll. It provides very comprehensive information."

Big Cheese Pizza At a Glance Location: Gallup, New Mexico Service types: Dine-in, carryout, delivery, and video arcade # of stores: 2 locations

Detailed Data from Yesterday, Last Month, or Last Year
"Phoenix gives me instant access to detailed information from the past three years. It's easy to resolve customer concerns when we can track tickets from the previous day. And it's so helpful to see what the sales were for the same weekend last year, or two years ago. Our manager goes into the prior year's weekend to help her schedule the right amount of labor. Our quick-service POS system, by contrast, deletes the detailed ticket information when a new day comes up. When a new week comes, the prior week's info is lost."

Top-notch Technical Support
"FireFly's technical support assesses the situation and either solves it immediately or gets right back to us. Their technicians brainstorm among themselves to come up with the best solution. The remote access feature lets technical support make any changes before we go 'live' with the system. It's so convenient."

Mapping out the Future
"We recently opened a second location that's more centrally located to the housing district and that is ideal for delivery. We use Phoenix's mapping feature to automatically divert an order from one store to another. Or, we can manually switch the order. So if a delivery order is phoned in to Store A, we can route that order to Store B, which is closer. The order will print at Store B, ensuring the customer gets their meals hot and on time."