"From Front Counter to Back Office, Phoenix POS Has It All!"

There's not a lot that Wick's Pizza & Pub in Louisville, Ky., doesn't do. The four-store chain provides dine-in, takeout, delivery, and has a full bar at each location. With such a full menu of services, the company needed a point-of-sale system with a five-star selection of features to match. Phoenix POS from FireFly Technologies was their choice.

"We just converted three of our four stores from RapidFire® to Phoenix POS," says Richard Bobo, who provides office administration and technical support for Wick's Pizza. "FireFly had been providing us with technical support for our RapidFire systems for more than a year so we already knew that we would get timely and knowledgeable help from their technical staff."

Off to the Races

"Even during our busiest week here–Derby Week–all three Phoenix locations performed without a hitch. Soon we'll be converting our fourth store to Phoenix, and we'll install it in a new location as well."

Remote Access...A Back-office Bonus

"Phoenix saves us a huge amount of time in our daily corporate office operations. With Phoenix, our office staff can remotely access information such as store summary and payroll reports without constantly talking with store management. That saves a lot of time.

"We also use the remote access feature to add new menu items and change pricing and coupons. It's great for helping us flag bad-check-writing customers in the database, update delivery driver license and insurance expirations, enter large deferred orders, research shortages in daily deposits, and send 'e-mail' via the inter-store mail to employees and management."

Happy Employees, Satisfied Customers

"At first, our employees were resistant to a new POS system. Now that they are used to the changes and are learning the new features Phoenix offers they are much happier with the new system.

"Phoenix has boosted our customer service and has saved time in taking delivery and takeout orders. With the integrated caller ID, our order takers know who's on the phone before they even answer; no extra time is needed to look customers up. It also lets us view a customer's previous order in case they need help remembering or want a suggestion."

Phoenix POS: Service for Now, Technology for the Future

"Support and service have been great. Since Phoenix is a new system for us, we have frequent questions, and the FireFly staff is always prompt, knowledgeable, and courteous when we call. And unlike RapidFire, Phoenix is still developing new features that will continue to benefit us as we adapt new features and technologies.

"I would recommend Phoenix POS, without question!"