"One-number Ordering, Better Dispatch Control, Excellent Customer Service. Phoenix Delivers!"

Hector knows his stuff, his Pizza Stuff, that is. Owner of nine takeout and delivery stores, Hector was looking for a point-of-sale system that gave him better control over his business. After extensive research, he replaced his homegrown system with Phoenix™ POS from FireFly Technologies.

"Phoenix gave me the features I was looking for–driver dispatch, remote access, one-number ordering. Plus, I liked the interface, and the technology is sound. And FireFly was willing to work with me in developing some features that I needed. We're franchising, and I'm going to install Phoenix in all my new locations.

"Phoenix gives me more control over my operations. I can go online and look up delivery times, sales, and average ticket price. I can also manage promotions and make sure the discounts are used properly–all from my laptop.

"It was critical to get control over driver dispatch. Delivery time is very important, and I had no control before. We need to know exactly how long it takes the drivers to get the pizza to the customers. We do contests between the stores to see who has the fastest time. I'd say Phoenix has helped reduce the average delivery time by 15 minutes. Plus, our employees really like Phoenix; it's so easy to use.

"We set up the call center nearly two years ago to improve customer service by offering a single phone number for all our locations. We decided to close the dedicated call center earlier this year and offer one-number ordering through the stores. One-number ordering definitely gives me better control, is convenient for advertising, and allows me to process more orders with three or four fewer employees.

"FireFly has been very responsive to our needs. It's all about service. You have to make sure that whoever you buy your system from is going to give you support. If you don't have support then you're pretty much on your own.

"FireFly gives me the support I need. I call in, and you guys take care of me. That's #1."