Support Technician

Support restaurant clients with their POS hardware and software needs, over the phone. Candidate will be supporting a variety of software platforms and a working knowledge of Windows XP, DOS, and Linux is preferred.

This position offers the challenge of supporting external clients with a wide variety of hardware, network, software, internet and user training issues, as well as test and repair of returned hardware.

Assigned shift may be 6 AM - 3 PM or 12 PM - 9 PM, including one weekend day. Initial training period will require 9 AM - 6 pm shift.

The ideal candidate would have the following qualifications:

• High school diploma or equivalent
• Prior experience with software or hardware phone support.
• Strong hardware build / repair experience.
• Familiarity with Windows XP, Internet Explorer, Linux, and DOS
• Familiarity with PC hardware & networking, including router set up, a plus.
• Prior restaurant experience a plus.
• Excellent customer service skills, strong problem solving strategies, organization, the ability to work independently, prioritize and multi-task a must. Excellent follow through required.
• Physical abilities required include frequent long durations of sitting, talking on the phone, typing. Requires strong English speaking skills.
• Salary based on experience.

To apply for this position, please e-mail your resume and cover letter to:

Or fax to 503-614-8856.